“Please” and “Thank you” are the most significant words in the English language. These words can create an emotional field that can develop and enhance personal connection. They fall somewhere between the initiation of a humble request or desperate plea, and an expression of gratitude.
These three small words are your greatest ally. They not only open doors — they keep them open. How? Through the extension of common courtesy — at times, courtesy isn’t so common. Here’s where you strike common courtesy on the flint of opportunity — flame on! If qualities that are universally acknowledged as decent and good become uncommon, their value is enhanced, rare like diamonds when they appear. Their radiance can create separation and distinction.
These three words, “Please” and “Thank you“, are the diamonds of a relationship. It’s the holiday season; diamonds are everywhere, at least in commercials…
There are some non-negotiables in business life and they are centered on the axis of these three words. “Please” and “Thank you” can never be expressed enough — regardless of the form of communication, they must be sincere when they appear.
For the past two years, we’ve earned a Top 10 designation and rank in the annual “Best Places to Work in Orange County” (California). We aspire to, and sometimes meet, our own standards of expectation. One standard that we don’t depart from, however, is the following: we wouldn’t offer a letter of employment without a thank you — either in the form of a note, email or letter. The manner in which a potential employee treats you in the interview is, at best, the way they’ll represent your company in the future. Remember: culture is established one employee at a time.
Be true to your standards and your standards will be true to you.
I would go so far as to say that a client shouldn’t even think of hiring you if you don’t thank them for the time and consideration they extend on your behalf.
